Terms & Conditions

Overview

These Terms and Conditions govern the provision of dental services by Luxe Perfect Smile Limited (“we”, “us”, “our”).

By booking an appointment or receiving treatment, you agree to these Terms.

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 1.⁠ ⁠About Us

Luxe Perfect Smile Limited is a private dental clinic providing consultations, diagnostics, and dental treatments.

•Registered Address: Parkgates, Bury New Road, Prestwich, Manchester, England, M25 0JW

•Trading Address: 705 Oldham Road, Manchester, M35 9AT

•Email: dental@luxesmile.co.uk

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 2.⁠ ⁠Appointments & Booking

•Appointments can be booked online, by phone, or in person

•A deposit may be required to secure your appointment

•Appointment times are reserved exclusively for you

We reserve the right to cancel or reschedule appointments where necessary.

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 3.⁠ ⁠Deposits & Payments

•Deposits are required for certain treatments and consultations

•Deposits are deducted from the final treatment cost

Deposits are non-refundable in the following circumstances:

•Late cancellations (less than 48 hours notice)

•Failure to attend an appointment

•Where laboratory work has been commissioned

Full or staged payment may be required before or during treatment.

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 4.⁠ ⁠Laboratory Work & Custom Treatments

For treatments involving custom-made items (including but not limited to crowns, veneers, bridges, and aligners):

•These are bespoke medical devices made specifically for you

•Once approved and ordered, costs are incurred immediately

•Fees relating to laboratory work are non-refundable

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 5.⁠ ⁠Cancellations & Missed Appointments

•A minimum of 48 hours notice is required to cancel or reschedule

•Late cancellations or missed appointments may result in:

•Loss of deposit

•Additional charges

Repeated missed appointments may result in refusal of future bookings.

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 6.⁠ ⁠Treatment Plans & Clinical Outcomes

•Treatment plans are based on clinical findings at the time of assessment

•Dentistry is not an exact science, and outcomes cannot be guaranteed

•Results may vary depending on individual biological factors

We will always explain:

•Treatment options

•Risks and limitations

•Expected outcomes

Your informed consent will be obtained prior to treatment.

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 7.⁠ ⁠Patient Responsibilities

Patients are responsible for:

•Providing accurate and complete medical history

•Informing us of any changes to their health

•Following all aftercare instructions

•Attending follow-up appointments where advised

Failure to follow clinical advice may impact results and any further care.

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 8.⁠ ⁠Aftercare & Responsibility

•Patients must contact the clinic promptly if any issues arise

•We will assess and advise on appropriate next steps

Where issues arise due to:

•Failure to follow aftercare

•External treatment elsewhere

•Trauma or misuse

Additional charges may apply.

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 9.⁠ ⁠Fees & Pricing

•All fees will be discussed and agreed prior to treatment

•Prices may vary depending on clinical findings

•Any additional treatment required will be discussed before proceeding

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10.⁠ ⁠Refund Policy

•Refunds are not provided for completed treatment

•Deposits and laboratory fees are non-refundable once incurred

•Any concerns will be reviewed clinically and managed appropriately

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11.⁠ ⁠Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

•Personal injury or death caused by negligence

•Fraud or fraudulent misrepresentation

Otherwise, we are not liable for:

•Indirect or consequential loss

•Loss resulting from failure to follow professional advice

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12.⁠ ⁠Complaints

We take complaints seriously and aim to resolve concerns promptly.

If you are dissatisfied with any aspect of your care, please contact us:

dental@luxesmile.co.uk

If required, you may also escalate concerns to the appropriate regulatory body.

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13.⁠ ⁠Data Protection

Your personal data is handled in accordance with our Privacy Policy.

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14.⁠ ⁠Changes to These Terms

We may update these Terms from time to time. The latest version will always be available upon request or on our website.

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15.⁠ ⁠Governing Law

These Terms are governed by the laws of England and Wales.

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